About

FAQ

• Where is the store based?

  Brooklyn, NY

• Do you accept orders placed outside of the US?

  Yes! Oui! Sí! Ja! etc.

• What are your shipping rates?

  Within the United States:
  For prints up to size 5x7 - $2 for the first item, $0.10 for each additional item
  For stationery and magnets - $3 for the first item, $0.25 for each additional item
  For framed prints, 8x10 prints, and wood panels - $5 for the first item, no charge for additional items

  Outside the United States:
  For prints up to size 5x7 - $4 for the first item, $0.10 for each additional item
  For stationery and magnets - $5 for the first item, $0.25 for each additional item
  For framed prints, 8x10 prints, and wood panels - $7 for the first item, no charge for additional items

  I try to be as fair as possible when calculating shipping rates, so occasionally there might be a post-order adjustment of your payment.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What's the difference between photo paper and card stock?

  The weight and thickness differs.

  The majority of my prints are on basic photo paper, all with a matte finish (as opposed to glossy). These are suitable for framing.

  Card stock is much heavier, durable paper, a little thicker than a postcard, so these prints are more ideal for scrapbooking, pinning and clipping, and displaying without a frame. These also have a matte finish that is soft to the touch.

• I really like an item but it's sold out!

  No worries! Contact me and I can order a reprint for you. As a result your order will take a little more time to get to you, but I will keep you informed of its progress.

  As of this time, images on card stock are no longer available for reprints. Once these items sell out, they're gone for good!

• I really like an item but I want a different size!

  No problem! Contact me and let me know which photo you'd like in a different size (4x6, 5x7, 8x10), and I can order a reprint for you. As a result your order will take a little more time to get to you, but I will keep you informed of its progress.

• What is the Leary Firefighters Foundation and why are you donating to it?

  The Leary Firefighters Foundation -- http://www.learyfirefighters.org -- is an organization whose goal is to provide much-needed equipment and training facilities to fire departments across the country. You won't believe how underfunded some fire departments are in the US, and how much they struggle to work with what they have while trying to keep people safe.

  So I'm donating the profits from all the photos I've ever taken of FDNY firefighters, fire trucks, firehouses, and the Tribute in Light in Lower Manhattan, because I want to do some good with them and give back. With each purchase, you'll be doing some good, too.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.